Privacy Policy

LuxProp South Africa respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data-protection law, including the Protection of Personal Information Act 4 of 2013, commonly referred to as POPIA.

This policy applies to personal information processed through the LuxProp South Africa website, electronic communications, general enquiry forms, property submissions, investor enquiries, development-partnership enquiries and related business interactions.

By using this website or submitting information to LuxProp South Africa, you acknowledge that your information may be processed as described in this policy. Where consent is legally required, LuxProp South Africa will request it separately.

The responsible party determines why and how personal information is collected, used, stored and otherwise processed.

For the purposes of this Privacy Policy and POPIA, LuxProp South Africa is the responsible party for personal information processed through this website and its related business activities.

Depending on how you interact with LuxProp South Africa, we may process the following categories of personal information.

LuxProp South Africa may collect personal information:

• directly from you when you complete a website form;
• when you submit a property, investment or development opportunity;
• when you contact LuxProp South Africa by email, telephone or another communication channel;
• during meetings, consultations or business discussions;
• automatically through website technologies, server logs and cookies;
• from representatives, professional advisors, property owners, business partners or organisations authorised to provide it;
• from lawfully accessible public records, property records, company records and professional directories; and
• from service providers acting on behalf of LuxProp South Africa.

Where reasonably practical, LuxProp South Africa will collect personal information directly from the person concerned.

Personal information may be processed for the following legitimate business purposes:

• responding to enquiries and requests for information;
• reviewing property, investment and development opportunities;
• determining whether an opportunity is suitable for further assessment;
• arranging consultations, meetings and follow-up discussions;
• preparing proposals, mandates and potential partnership structures;
• conducting feasibility, risk, ownership or authority checks;
• managing professional, contractual or commercial relationships;
• administering property-management or development-management services;
• maintaining business and communication records;
• operating, protecting and improving the website;
• preventing fraud, misuse and unlawful activity;
• complying with applicable laws, regulatory duties, court orders and lawful requests; and
• establishing, exercising or defending legal rights.

Depending on the circumstances, LuxProp South Africa may process personal information where:

• you have provided voluntary and informed consent;
• processing is necessary to take steps requested by you before entering into a contract;
• processing is necessary to perform or manage a contract;
• processing is required by law;
• processing protects a legitimate interest of the person whose information is involved;
• processing is necessary for the legitimate business interests of LuxProp South Africa or a third party, provided those interests do not unjustifiably override your privacy rights; or
• another lawful justification applies.

Where LuxProp South Africa relies on consent, you may withdraw that consent. Withdrawal will not affect processing that was lawful before the withdrawal.

LuxProp South Africa does not sell personal information. Information may be shared only where reasonably necessary and lawful.

Potential recipients may include:

• employees, directors, authorised representatives and contractors of LuxProp South Africa;
• website, hosting, cloud-storage, email and information-technology providers;
• professional advisors, including attorneys, accountants, auditors, valuers and consultants;
• architects, engineers, quantity surveyors, project managers and other property professionals;
• potential investors, funders, developers, property owners or commercial partners where appropriate;
• verification, compliance and fraud-prevention providers;
• insurers and risk-management providers;
• government authorities, regulators, courts and law-enforcement bodies where legally required; and
• a buyer, investor or successor in connection with a lawful corporate transaction.

Service providers processing information on behalf of LuxProp South Africa are expected to handle it only for authorised purposes and to apply appropriate confidentiality and security measures.

Some website, cloud, communication or technology service providers may store or process information outside South Africa.

Where personal information is transferred outside South Africa, LuxProp South Africa will take reasonable steps to ensure that the transfer is permitted under applicable law and that suitable safeguards are in place.

These safeguards may include contractual protections, consent where appropriate, an applicable legal exception or transfer to a recipient subject to data-protection requirements that provide an adequate level of protection.

LuxProp South Africa uses reasonable organisational and technical safeguards designed to protect personal information against accidental loss, destruction, unauthorised access, alteration, disclosure and misuse.

Depending on the nature of the information and the relevant systems, safeguards may include:

• access controls and password protection;
• secure website connections;
• system maintenance and security updates;
• role-based access restrictions;
• confidentiality obligations;
• backup and recovery measures;
• service-provider security requirements; and
• incident-response procedures.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through unencrypted communication channels.

LuxProp South Africa retains personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, unless a longer period is required or permitted by law.

Retention periods may be influenced by:

• the duration of an enquiry, project or business relationship;
• contractual and professional obligations;
• tax, accounting and regulatory requirements;
• potential legal claims and limitation periods;
• security and fraud-prevention requirements; and
• your consent or lawful instructions.

When information is no longer required, LuxProp South Africa will take reasonable steps to securely delete, destroy, de-identify or restrict it.

This website may use cookies and similar technologies to operate correctly, remember preferences, improve security, understand website usage and measure performance.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, non-essential cookies should be activated only after appropriate consent has been obtained.

Subject to applicable law and any lawful limitations, you may request that LuxProp South Africa:

LuxProp South Africa may require reasonable proof of identity and authority before processing a privacy request. This helps prevent personal information from being disclosed or changed without proper authorisation.

The services of LuxProp South Africa are directed primarily to adult property owners, investors, developers, professionals and business representatives.

The website is not intended to knowingly collect personal information directly from children without appropriate consent or another lawful justification.

A parent or guardian who believes that a child has submitted personal information should contact LuxProp South Africa so that the matter can be reviewed.

The LuxProp South Africa website may contain links to third-party websites, maps, social-media platforms, videos or other externally hosted services.

LuxProp South Africa does not control the privacy practices of independent third parties. You should review the privacy policy of an external service before providing personal information to it.

WordPress, Elementor, Gravity Forms, website-hosting, email, security, analytics or other technology providers may process limited information where those services are installed or enabled on the website.

Questions, objections, access requests, correction requests and complaints relating to personal information should first be directed to the Information Officer of LuxProp South Africa.

Please provide enough information for LuxProp South Africa to identify you, understand the request and locate the relevant records.

Reasonable proof of identity or authority may be required before personal information is disclosed, corrected or deleted.

If you believe that your complaint has not been adequately resolved, you may lodge a complaint with the Information Regulator of South Africa using the Regulator’s official complaint process.

LuxProp South Africa may update this Privacy Policy when its services, technology, legal obligations or information-processing practices change.

The latest version will be published on this page with a revised effective date. Material changes may also be communicated through the website or another appropriate channel.